Return & Refund Policy

Damaged, Defective & Incorrect Products

At Lifelyy, we aim to deliver every order in perfect condition. If you receive a damaged, defective, or incorrect product, please contact us within 24 TO 48 hours of delivery.

Eligible issues include damaged frames, cards, mirrors, massage guns, manufacturing defects, printing errors, or any damage that occurred before or during delivery.

After reviewing clear photos or videos of the issue, we will arrange a replacement if the claim is approved.

Refunds

Refunds are generally considered only when an order is confirmed lost or excessively delayed and has not been delivered. Each case will be reviewed by our team. If approved, the refund will be processed through online banking, and our team will guide you through the process.

General Conditions

• We do not accept returns or refunds for change of mind or unwanted purchases, especially for customized products made specifically for each customer.

• Proof of purchase and original packaging may be required for approved cases.

• Return shipping costs, where applicable, may be the customer's responsibility.

Contact Us

Please report any issue within 2 days of delivery and share clear photos or videos so our team can review your claim and assist you promptly.

Lifelyy reserves the right to assess each case and determine the appropriate resolution in accordance with this policy.